Get in Touch With Us
This page is for reaching the people who write and maintain Bitcoin Casinos. Most messages we get are about one of three things: a bonus that didn't match what we published, a withdrawal that stalled at an offshore casino, or a question about whether a crypto casino is usable from a particular US state. We answer all three, and we'll say plainly when something is outside what we can verify.
How to email us
Write to the editorial address published in the site footer for longriverstudios.net. We read everything that comes in. Aim for one message per topic rather than a single long thread covering several unrelated issues — it gets routed faster.
Useful things to include:
- The casino's name as it appears on our pages — for example BetPanda, CoinPoker Casino or Cryptorino.
- The page on longriverstudios.net you were reading, and roughly when.
- The exact bonus wording you saw on the operator's site, if your message is about a promotion.
- The coin involved (BTC, ETH, LTC, USDT, USDC, DOGE) and whether it was a deposit or a withdrawal.
- Your state, if the question is about access or restrictions.
Never send us passwords, seed phrases, private keys, 2FA backup codes or scans of ID documents. We have no use for them and no legitimate contact from us will ever ask for them. If a message claiming to be from us asks for any of that, it isn't from us.
What we can help with, and what we can't
| You contact us about | What we can do |
|---|---|
| A bonus figure or condition that looks wrong on our page | Re-check the operator's current terms and correct or date-stamp the page |
| Wagering requirements, expiry windows or game weighting we didn't state | Add the missing condition next to the offer |
| A stalled withdrawal or a closed account | Note it in our research file; we cannot move funds, open accounts or overturn operator decisions |
| Whether a site accepts players from your state | Point you to the operator's own restricted-country and restricted-state list, which is the only authoritative source |
| Tax treatment of winnings or crypto gains | General context only — for anything specific, speak to a qualified tax professional |
| Legal questions about offshore play | General context only — consult a qualified attorney in your state |
We are an independent comparison site, not an operator, a payment processor or a regulator. We hold no player funds and have no access to anyone's casino account.
How we're funded
Some links on longriverstudios.net are commercial. If you sign up through one, we may earn a commission from the operator at no extra cost to you. Commission does not buy a position in our rankings, does not change an editorial rating, and does not stop us publishing a drawback. If you think a page reads like it does, that's worth an email — it's the kind of complaint we take seriously.
Reporting a problem with one of the casinos we list
Reader reports are a real input into how we rate sites. Below are three of our top-ranked listings, the offer we currently show for each, and the limitations we'd want to hear about. Bonus terms change without notice, so always read the operator's own terms before depositing.
BetPanda — 10% weekly cashback
BetPanda sits at the top of our table because its headline promotion is a recurring cashback percentage rather than a large front-loaded match, which is the structure that tends to generate fewest reader complaints — there's usually less playthrough attached to losses-based cashback than to a deposit match. Cashback is calculated on net losses over a defined period and is subject to the operator's own qualifying-stake rules, minimum thresholds and any wagering condition stated in its terms; check those before you rely on the figure.
Limitation worth reporting: recurring cashback only pays when you've lost, so it is not value you can plan around, and the percentage is worth far less than a match bonus to occasional players. If the cashback credit you received didn't match the published rate, send us the dates and the amounts.
CoinPoker Casino — 150% welcome bonus up to $2,000
CoinPoker Casino earns its place through the poker room sitting alongside the casino, which matters to readers who came for cash games and tournaments and treat slots as a sideline. The 150% match to a $2,000 ceiling is a first-deposit offer and carries playthrough requirements, a time limit and game-weighting rules set by the operator — poker and table play often contribute less toward clearing than slots do, so read the weighting table before you choose where to bet the balance.
Limitation worth reporting: a percentage match is only as good as its release schedule, and bonuses that unlock in increments tied to rake or wagering can expire unclaimed. If yours expired while you believed it was still active, tell us what the countdown said.
Cryptorino — 100% match up to 1 BTC plus 10% weekly cashback
Cryptorino is here for readers who want both shapes of promotion at once: a first-deposit match denominated in Bitcoin, plus ongoing weekly cashback. A BTC-denominated ceiling is the detail to watch — because the cap is set in Bitcoin rather than dollars, its dollar value moves with the market between the moment you deposit and the moment you clear the wagering. That cuts both ways. Match and cashback both carry wagering requirements, minimum deposits and expiry terms published by the operator.
Limitation worth reporting: very large headline caps are reachable only by players depositing at a level most readers shouldn't. Treat "up to 1 BTC" as a ceiling, not an expectation. If the cashback and the match interacted in a way the terms didn't explain, we'd like the detail.
The rest of the table
Reports about Punkz (20,000 USDT welcome bonus + 15% cashback), Hyperlucky (20% daily cashback up to $10,000 + 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback + 10% cashback), BC Game (four match bonuses up to $4,000 + 400 free spins), Wild.io (up to 350% across the first three deposits + 200 free spins) and Vave (up to 550 USDT bonus, up to €75 free bet, 5% cashback) are equally welcome. Every one of those figures is a maximum subject to the operator's wagering, time limits and eligibility rules; free spins are usually restricted to named games and carry their own playthrough on winnings.
Deposits, withdrawals and the costs we get asked about
Using this site costs nothing. The money questions that reach our inbox are about the casinos themselves, so here is the general shape of it.
- Paying in. On-chain transfers from a self-custody wallet or an exchange account, in whichever coins the operator supports — commonly BTC, ETH, LTC, USDT, USDC and DOGE, with wider altcoin support at some sites. The casino sets its own minimum deposit.
- Network and gas fees. Paid to the blockchain, not the casino. Ethereum gas varies with congestion; Litecoin and Dogecoin are usually cheaper; stablecoin transfers cost different amounts depending on the chain you send over. Sending USDT on the wrong network is the single most common way readers lose a deposit.
- Confirmation times. Deposits credit after a set number of block confirmations, which the operator defines. That is why a "instant" deposit can still take minutes.
- Getting paid out. Advertised payout speeds are operator claims, not results we have measured. Withdrawal limits — per transaction, per day, per month, and often higher for VIP tiers — are set in the terms. Bonus balances normally can't be withdrawn until wagering is complete.
- Price risk. A balance held in BTC or ETH can lose dollar value while you're playing, independently of whether you win or lose at the tables. Stablecoins like USDT and USDC exist partly to avoid that, at the cost of no upside.
Questions about the games themselves
We get game-specific mail too. Broadly, crypto casino libraries break into slots from third-party studios, live dealer rooms streaming blackjack, roulette and baccarat, RNG table games, and in-house originals — crash, dice, plinko and similar — which are where provably fair verification usually appears. If you want to check a result, originals typically publish server and client seeds so a round can be re-derived; third-party slots rely instead on RNG certification from independent test labs. If a site you found through us doesn't make either mechanism available, that's a report we want.
Sports betting and the other product lines
Most of the operators listed here run a sportsbook alongside the casino, and some add poker or esports markets. The distinction matters for your message: bonuses, rollover and cashback rules are usually separate between casino and sportsbook wallets, and a casino bonus generally can't be cleared on sports bets. Tell us which product your query relates to. If you are researching non-crypto alternatives, our guide to casinos outside the GamStop scheme covers a different set of sites.
Legal standing, eligibility and age
You must be at least 18 to use this site, and 21 where the operator or your state sets that as the minimum — check the site's stated minimum age before registering. We don't write for anyone below it.
There is no federal legalization of online casino gaming in the US. Regulated online casinos exist in a small number of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those operators do not run on cryptocurrency. The crypto casinos we cover are offshore, licensed in jurisdictions such as Curaçao or Anjouan rather than by any US regulator, and they sit in a legal grey area for US players. State law varies and some operators self-restrict particular states. Check your own state's position and the operator's restricted-state list before you sign up. Nothing on this page is legal advice.
Offshore licensing also means the consumer protections differ from a state-regulated operator — dispute channels, self-exclusion and player-fund rules may not be equivalent. Some sites allow minimal-verification play, but every operator reserves the right to request identity verification, particularly before a large withdrawal, and we won't help anyone work around that or around geographic restrictions. On tax: US players are generally liable on gambling winnings and on crypto gains. Speak to a qualified tax professional about your own circumstances.
Corrections and how we check things
Our ratings are editorial judgments made by our team, not customer review scores, and we do not test sites by depositing or playing. We research published terms, licensing information and operator disclosures, and we date material findings — the listings on this page were last checked on Sep 19, 2026. Bonus terms move faster than any comparison site can, so the operator's own page is always the final word.
If you've found something wrong, say what it is and where you saw the correct version. Corrections get priority over everything else in the inbox. Editorial enquiries reach Dorothy Ashcombe and the review team.
If gambling has stopped being fun
Gambling is entertainment that costs money, not a way to make it, and no bonus, strategy or coin changes the fact that the house holds the edge. If it's becoming a problem, call the National Problem Gambling Helpline on 1-800-GAMBLER, available 24/7. Offshore sites may offer deposit limits, session reminders or self-exclusion, but they may not — and they are not connected to any state self-exclusion program. If you're looking for those tools on a site we list and can't find them, tell us and we'll note it in the review.
What happens after you write
- Your message is read by a person on the editorial team — no auto-reply stands in for a response.
- Anything that looks like a factual error goes straight to the relevant page for re-checking.
- We reply with what we found, including where we couldn't verify something.
- If the answer changes a page, the change is made and the check date updated.
Take your time over anything involving money — there's no deadline on getting in touch, and no reason to rush a deposit decision while you're waiting on an answer from us.